If you are not entirely satisfied with your purchase, we're here to help. After all, we want you to be happy with your purchase.
We offer 14-day returns on fully priced, unworn/used items only. We don't offer an exchange service, rather we refund you for your item, so you can repurchase the item of choice.
Our full priced products can be returned within 14 days of the original purchase of the product. Sale items are non-refundable.
Before you return a product, please make sure that:
- The product was purchased in the last 14-days
- The product is in its original packaging including any canvas bags or boxes
- The product isn't used or damaged
- The product is free from perfume smells or make up marks
- The swing tag is still attached and has not been cut or removed
Processing Fee: For domestic orders, all returns will have an $8.00 AUD processing fee deducted from the refund amount to cover the cost of postage. For international orders, the cost of postage will be deducted from your refund amount.
Please contact us before you send the product so that we can provide you with the closest returns processing address: email@example.com
We will ask you to send the product with its original packing to the closest return facility to you. Using a Tracking option for your parcel is strongly recommended.
The shipping charges on your first initial order are not refundable. Items for return must be shipped back to Yoko Fashion in Australia at the customer's expense. We recommend using tracked shipping methods as Yoko Fashion. is not responsible for lost items.
If you received a damaged product, please notify us immediately for assistance.
Sale items are non-refundable
Yoko Fashion doesn't offer exchanges but rather refunds only so you can repurchase your desired item.
If you have any questions about our Returns and Refunds Policy, please contact us:
- By email: firstname.lastname@example.org
Please note - We reserve the right to cancel any order at any time.