AUSTRALIAN SHIPPING CHARGES

Free shipping on all orders 

NEW ZEALAND SHIPPING CHARGES

Standard Shipping: AUD $15 for orders less than AUD $250
Free shipping on orders over AUD $250

SWISS ART ON SILK SHIPPING CHARGES

Standard Shipping: Switzerland EU Free shipping
Shipping rest of the World CHF19.00

REST OF WORLD SHIPPING CHARGES

Standard Shipping: AUD $25 on all orders
Free Shipping on orders over AUD $250

SHIPPING FAQ'S

1. When will my order be shipped?
   Orders are packed and shipped daily, Monday through to Friday (except public holidays) 
2. How will my order be sent and how long will it take to arrive?
   

   Australian shipments are sent via local courier or by Australia Post (whichever is the quickest method to get to you!). Estimated delivery after collection date is 2-5 working days depending on your location and seasonal or postal delays.

   International shipments are shipped via Australia post express which utilizes your local postal service in your country.  Estimated delivery after pick up is 5 - 7 working days, depending on your countries postal service.

3. Which countries do you ship to?
   We ship to all Countries except - Mexico, South Africa, North Korea, Iran, Syria, Yemen, Guatemala, Portugal & Afghanistan due to unreliable postal services.
4. Do you ship to my PO box or street address?
   It's up to you!  Except if you live in the UAE, Qatar, Oman, Saudi Arabia or a country that doesn't have a door to door government postal system - then we need to ship to a PO Box. This is a requirement for the local postal service and without it, your shipment won't be sent - or if it slips through the system and gets shipped - we are not responsible if it doesn't arrive or takes many weeks - sorry!
5. I think I made a typo in the address field when I placed my order - what should I do?
   However, you type your address in your order, is exactly how it is labelled. So please email us at info@yokofashion.net urgently if you think you made a mistake. 

   Also - all shipping addresses are to be written in English without accents marks on letters. If the incorrect address is provided and your order has been shipped, customers will incur a reshipping fee 

6. I'm ordering something on pre-order together with an in-stock item.  Will they be shipped separately or together?
   If you order more than one item and one of those items is on pre-order - everything will be shipped together once the pre-order item arrives.  If you want to receive the in-stock items right away - please place separate orders. 

   IMPORTANT NOTE – Yoko Fashion is not liable or responsible for any import taxes or customs due on your order. Rejected packages will not be re-accepted by Yoko Fashion or refunded.  Please check with your local government before ordering.

If you are not entirely satisfied with your purchase, we're here to help.  After all, we want you to be happy with your purchase.

We offer 14-day returns on fully priced, unworn/used items only.  We don't offer an exchange service, rather we refund you for your item, so you can repurchase the item of choice.

Our full priced products can be returned within 14 days of the original purchase of the product.  Sale items are non-refundable.  

Before you return a product, please make sure that:

• The product was purchased in the last 14-days
• The product is in its original packaging including any canvas bags or boxes
• The product isn't used or damaged
• The product is free from perfume smells or make up marks
• The swing tag is still attached and has not been cut or removed

Processing Fee: For domestic orders, all returns will have an $8.00 AUD processing fee deducted from the refund amount to cover the cost of postage. For international orders, the cost of postage will be deducted from your refund amount. 

Please contact us before you send the product so that we can provide you with the closest returns processing address: info@yokofashion.net

We will ask you to send the product with its original packing to the closest return facility to you.  Using a Tracking option for your parcel is strongly recommended.

Shipping charges

The shipping charges on your first initial order are not refundable.  Items for return must be shipped back to Yoko Fashion in Australia at the customer's expense.  We recommend using tracked shipping methods as Yoko Fashion. is not responsible for lost items.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Sale items

Sale items are non-refundable

Exchanges

Yoko Fashion doesn't offer exchanges but rather refunds only so you can repurchase your desired item.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

• By email: info@yokofashion.net

Please note - We reserve the right to cancel any order at any time.